We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products so that we can remedy the issue. Items are described and photographed as accurately as possible but please note that sizes, colours and designs may vary. If you are not completely satisfied with any item ordered, please let us know within 7 days. When we receive your returned item(s) we will issue a refund or send you a replacement. Items returned under toplinefeeds.co.uk’s returns policy must be unopened, in a resaleable condition, in the original packaging with any barcode tags, seals and shrink-wrap intact.

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If you wish to order additional items these will be treated as a new order.

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When you send your item back to us, we’ll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase; please allow up to three weeks from receipt of your return for this to reach you.

Please note that the costs for returning non-faulty items to us are not refundable and are done so at your own expense.

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If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us, up to the value of £5.00. In this instance, please obtain proof of postage (a certificate of posting is available free of charge from the Post Office). This should be kept in a safe place in case you need to claim compensation from the carrier. We regret that we cannot accept responsibility for goods in transit from our customers. Where items are sent by Royal Mail’s Special Delivery service, we will only be able to refund you the cost of postage up to the value of £5.00.

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Prior to returning items, please contact our Customer Services Department by email at: customerservice@toplinefeeds.co.uk.